Customer Relations Advisor

Updated: May 16, 2024 05:15 PM GMT

Optimise by Recruitment

Rochdale

The Customer Relations Advisor role is pivotal in ensuring the delivery of exceptional 5-star customer experiences within the region. This entails providing customer-centric advice, guidance, and support while closely collaborating with CRM, Build colleagues, and Customer Care Technicians.

Key Responsibilities:
• Proactively engaging as a member of the regional Customer Care team to deliver exceptional 5-star customer service within the operational area.
• Efficiently managing all regional complaints in adherence to the New Homes Quality Code/Consumer Code standards, ensuring timely resolutions.
• Collaborating with the regional team to compile pertinent information for informed and detailed responses to customer complaints.
• Providing accurate and comprehensive reports on customer complaints and their statuses during weekly regional meetings, promptly escalating serious concerns as necessary.
• Actioning and addressing all Customer Care defects logged through a CRM system, adhering... More Detail