Order Management Specialist

Updated: May 16, 2024 04:56 PM GMT

Parkside Recruitment

Cannock

Order Management Specialist required for a luxury retailer!

This role will be based in their office in Hayes and after a successful probation period there is the opportunity to work from home on Fridays with an earlier finish!

The ideal candidate should possess order processing skills, exceptional customer service skills, organisational abilities, and adaptability. Strong communication, problem-solving, and teamwork skills are essential and experience in key account management and retail ordering are advantageous.

Benefits
• £28,000 - £30,000
• 5% bonus
• Staff discounts
• 25 days holiday
• Life assurance
• Pension
• Private medical insurance etc.

Responsibilities include:
• Manage customer orders from placement to delivery.
• Process orders, provide tracking information, manage out-of-stocks, and maintain open order book.
• Answer phone calls and respond to customer inquiries via Chat function.
• Solve customer challenges effectively.
• Maintain accurate notes on D365.
•... More Detail