Customer Support Representative

Updated: May 16, 2024 02:11 PM GMT

Airbus Helicopters

Fort Erie, ON

Job Description

WE’RE LOOKING FOR A CUSTOMER SUPPORT REPRESENTATIVE

POSITION LOCATION: FORT ERIE, ONTARIO

Reporting Directly To The Customer Support Supervisor The CSR Is Part Of a Team Dedicated To Airbus Helicopters Canada After Sales Services. The CSR Has Direct Daily Contact With Their Customers For Their After Sales Needs Related To
• Repair & Overhaul Orders (dynamic components, blades, other)
• Rental & Exchange Orders (dynamic components, blades, tools other)
• Airbus Helicopters Option Sales (STC)
• Spares Part Orders (Quoting, Order Management, Returns, etc.)
• Warranty Claims & Orders
• Airbus Helicopters Canada Support and Service Requests

The CSR will be responsible for a predetermined list of accounts; they will prepare weekly reports and communications for the top 10 performers in terms of volume. They will be responsible to know what activities are in the portfolio, in terms of open sales, request, services, billings, warranties, and repair/exchange actions for all... More Detail