VODAFONE IDEA - AGM - Technical Support

Updated: May 16, 2024 12:23 PM GMT

VODAFONE IDEA

Jalpaiguri, West Bengal (+63 others)

About Us: Vodafone Idea is a leading telecom service provider in India, committed to delivering innovative solutions and exceptional customer experiences. With a focus on technology and customer satisfaction, we are dedicated to shaping the future of communication in India.

Job Description: As the Assistant General Manager - Technical Support, you will play a critical role in ensuring the smooth operation of our technical support services. You will lead a team of technical support professionals to provide timely and effective resolution of customer issues, thereby enhancing the overall customer experience.

Responsibilities:
• Lead and manage a team of technical support professionals, providing guidance, support, and mentorship.
• Develop and implement strategies and processes for delivering best-in-class technical support services.
• Ensure timely and effective resolution of customer issues, adhering to defined service level agreements (SLAs).
• Monitor key performance indicators... More Detail