Chatting Customer Sales Management

SirenCY

São Tomé

Company Overview:

Our primary focus is on crafting immersive and personalized experiences for our subscribers, delivering premium content, and nurturing enduring relationships with our audience. As we continue to expand, we seek dynamic and talented individuals to join our team, contributing to our mission of providing unparalleled value to our customers.

The Role

Job Summary:

In this pivotal role, you will be instrumental in managing chat interactions, ensuring proactive and responsive communication with our subscribers. Your primary responsibilities will include overseeing a team of chat operators, monitoring chat quality, and ensuring compliance with our guidelines and policies. You will play a key role in developing strategies to enhance user experience and engagement, training staff to deliver exceptional service, and managing performance metrics to assess team effectiveness.

Key Responsibilities:
• Lead and manage a team of chat operators, providing guidance and support to... More Detail

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