1st Line Technical Support (French Speaking)

Updated: May 15, 2024 11:22 AM GMT

RemoteWorker UK

Little Chesterford, Saffron Walden

Location: Just outside Saffron Walden (CB10) Duration: Permanent Hours: 8am until 4:30pm or 9am until 5:30pm (Monday to Friday)

Salary: £23,000 to £27,000 Job Reference: 35265 Polytec are looking for an enthusiastic 1st Line Technical Support person, fluent in both English and French, for our client based just outside Saffron Walden.

You will deal with front line enquiries via e-mail, telephone, live chat and a ticketing system.

You will need to have good communication skills and be able to work under pressure.

Working hours are generally 8am until 4:30pm or 9am until 5:30pm Monday - Friday however on a rota basis you will work from home to cover a late shift from 3:30pm until midnight every third or fourth week. Responsibilities:
• 1st Line IT Support for all incoming support enquiries
• Troubleshooting basic areas of the company platform
• Work with customers on live chat, e-mail, telephone and ticketing services ensuring the best level of service possible
• Incoming enquiries... More Detail