Recepcionista Hacienda Son Antem

Marriott International

Pozuelo de Alarcón

Job Number 24028328

Job Category Rooms & Guest Services Operations

Location Corporate Office AC, P delClub Deportivo1.Ed.17.Parque Empresarial LaFinca, Pozuelo de Alarcon, Madrid, Spain VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Position Summary

Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track... More Detail

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