Bilingual Customer Reliability Engineer

Updated: May 15, 2024 08:21 AM GMT

Smiths Group

Saint-Elzéar, QC

Job Description

As a Bilingual Customer Reliability Engineer, you will work on-site at a customer facility, coordinate schedules and participate in work with the customer to comply with the “Reliability Support Agreement (RSP)”. You must be able to troubleshoot by investigating problems related to product performance and application specific issues. You will make complex and independent seal and equipment evaluations, selections and recommendations and manage John Crane owned inventory at site. You'll be part of a Reliability Team along with other Customer Reliability Engineers and interact with customer appointed program manager, as needed to ensure needs are met and customer is satisfied with John Crane performance of RSP. Also addressing any issues immediately as they arise. Travel as required performing duties and working directly with customers. This position reports to the Branch Manager

Duties & Responsibilities
• Reviews customer applications proactively and makes specific... More Detail