Fraud Officer - Scotland

Department for Work and Pensions

Ayr

What will you be doing?

You may be required to move between a range of Fraud Officer roles within Scotland to meet changing business priorities, therefore demonstrating flexibility and responsiveness to change, based on resourcing to risk principles.

The job may include a range of duties, with the following provided as examples (what duties you do will depend on which area of work you are posted to):
• Review claims through a variety of means e.g., telephony interviews; ensuring declarations and changes have been reported at the right time and taking appropriate corrective action if errors are found.
• Ensure quality standards are maintained through adherence to all DWP policy and procedures & CFCD operational instructions.
• Work collaboratively, effectively and flexibly within a team and contribute towards team expectations.
• Promote fraud awareness within DWP and to wider external business partners.
• Conduct robust and challenging interviews with customers by telephone or in... More Detail

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