Customer Service Advisor

Updated: May 13, 2024 10:17 PM GMT

Ad Warrior Ltd

Rochdale

Customer Service Advisor

Job Type: Full Time, Permanent

Location: Rochdale

Salary: £24,000 per annum

The Role
• Respond promptly and professionally to customer inquiries and complaints via phone, email, and live chat.
• Provide accurate information about products, services, and company policies to customers.
• Assist customers in resolving issues and finding appropriate solutions.
• Process returned goods and items for customers within agreed time-frames.
• Ensure customer complaints are handled effectively and escalated when necessary.
• Maintain a high level of knowledge about our products and services to effectively assist customers.
• Collaborate with other departments to resolve customer issues and ensure a seamless customer experience.
• Document and update customer interactions and transactions in the company's CRM system.
• Meet or exceed individual and team performance targets, including customer satisfaction, response times, and quality of service.
• Handle escalation... More Detail