Call Centre Agent

Updated: May 13, 2024 09:53 PM GMT

Berry BMW

Banstead

Duties

Answering calls for our After-sales/Service department for BMW and MINI - not a sales position - excellent customer service needed

- Answer incoming calls and respond to customer inquiries in a professional and courteous manner
- Provide accurate information about products and services to customers
- Assist customers with booking vehicles in for service or repair
- Perform data entry tasks to update customer information in the system
- Utilise phone etiquette skills to ensure positive customer interactions
- Upsell products or services to customers when appropriate
- Analyse customer needs and recommend suitable solutions

- Fluent in English (verbal and written communication skills)
- Proficient in data entry and computer skills
- Excellent phone etiquette and customer service skills
- Ability to talk products or services effectively

Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may be subject to change... More Detail