Senior Technical Specialist

Updated: May 13, 2024 09:33 AM GMT

Atos

Cyberjaya, Selangor

Job Description (Duties & Responsibilities)

Technical Support
• Provide technical support for customers’ operating systems and related software.
• Troubleshoot and resolve issues related to system configuration, performance, and security
• Ensure all mid-range system is operating in a stable and effective environment to meet with all Services Level Agreement.
• In conjunction with Solution Planning and Project Management team, implement technical projects to meet with Atos and customer’s standards and requirements.
• In conjunction with BAU team, manage all the changes, incidents and problems.
• Manage software vendors to ensure good quality of services and support are provided to Atos for technology updates and problem resolution.
• Leading a team to provide support function to all areas of Atos and other customer’s information System in the development, implementation, and maintenance of production application.
• Administrate customer’s standards, procedures, practices, and... More Detail