IT Support Administrator

nGenium

Basildon

Job Title: IT Support Specialist

Purpose of the Role: As an IT Support Specialist, you'll be at the forefront of ensuring the smooth functioning of our IT systems and infrastructure. Your primary responsibility will be to provide hands-on support to our UK team, managing desk setups, machine replacements, and assisting with office transitions. Promptly addressing IT support tickets and offering remote assistance to satellite offices and home-based workers will also be crucial. This role will be based in Essex, with occasional travel to remote sites as required.

Key Responsibilities
• Collaborate closely with the UK team to deliver 1st and 2nd line IT support.
• Coordinate desk setups, machine replacements, and office relocations.
• Efficiently manage IT support tickets, prioritizing and resolving issues in a timely manner.
• Extend remote support to satellite offices and home-based employees.
• Provide on-site IT assistance in Essex.
• Produce comprehensive reports for both the IT... More Detail

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