Service Desk Technician (M/F/D)

Dorel Juvenile

Vila do Conde

About us

Dorel Juvenile is the world's leading juvenile products company. Our products are available in more than 100 countries. We help families live carefree lives by providing them with juvenile products that rank highest in consumer reviews. That's what sets our products apart; durable, helpful, and caring.

Your Mission

We put our heart and soul into our mission to Care for Precious Life. We want to make a difference in family homes across the world.

If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Key responsibilities
• Solves 1st line helpdesk questions, in such a way that:
• the most difficult technical questions posed by customers are answered,
• the majority of the incoming questions are dealt with within one phone conversation.
• Sets out actions for questions posed by customers to which answers are not immediately available, in such a way that arrangements have been made for the correct people to be... More Detail

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