Customer Retentions Executive

Updated: May 11, 2024 12:51 PM GMT

Appello UK

Norwich

About You ????

You must possess a genuine desire to help the community, be empathetic and attentive to our customer’s needs. Ideally you would have some experience in a customer facing role and a good general standard of education, but we believe that with the right core values and training that you could thrive in this role !

THE ROLE ????

The heart of the role is a passion for quality and producing high levels of customer satisfaction, through highly motivated and target driven people.

You will be engaging with our customers providing exceptional service and support, receiving enquires and exploring additional requirements. The role requires timely and accurate reply to all the incoming emails, taking inbound calls from new and existing customers, making outbound follow-up calls to help customers with their enquires on a retention and customer satisfaction basis. This requires working closely with all departments in C365 while ensuring that quality and accuracy is maintained... More Detail