IT Support Engineer

Ashendon Recruitment Ltd

Berkhamsted

Overview

Our Client is seeking an IT Support Engineer who is responsible for providing international customer support, addressing general IT issues, and ensuring a high level of client satisfaction. This position requires a candidate with strong technical skills, excellent communication, and a keen eye for detail.

Key Responsibilities
• Customer Support: Address customer inquiries via phone and internet, resolving technical issues and delivering excellent customer service.
• System Management: Manage and maintain systems running on Windows Server 2019, Windows 7, 8, and 10, as well as MacOS and Linux.
• Networking: The role involves troubleshooting and configuring TCP/IP, IMAP, SMTP, DNS, networking, and firewalls, as well as managing Hyper-V and other virtual machine environments.
• Website and Domain Management: Oversee domain names, websites, and email systems, ensuring they are secure and operating smoothly.
• Hardware Maintenance: Deploy new hardware, maintains existing... More Detail

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