Collections Support Administrator

Updated: May 11, 2024 10:02 AM GMT

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Sherbrooke, QC

Job Description

The Collections Support Administrator provides support by responding to internal and external collections-related requests. The main goal of a Collections Support Administrator is to quickly and accurately resolve all customer issues. This role requires high level knowledge of collection policies and the ability to make accurate decisions based on available information.

Responsibilities
• Consistently delivering an elevated standard of customer service in a prompt and timely manner
• Keeping current on email communications and workflows, making necessary updates to customers' accounts.
• Responding to inquiries from stores, collections teams, and customers alike.
• Proficiently navigating multiple systems to gather pertinent information related to customers' accounts.
• Using various software's and programs to complete admin tasks related to collections process
• Applying accurate result codes when making adjustments and documenting account activities.
•... More Detail