Aftersales & Carbon Support Coordinator at Burn

Burn Manufacturing

Kiambu

About the role

Aftersales & Carbon Support Coordinator at BurnThe job holder will implement a process that will identify and develop the capability of BURN service centres and partners who will then deliver exceptional Aftersales and Carbon support for BURN products. The job holder will develop an evaluation framework & work with regional Service Centers/Stock points /Customer experience managers to assess the effectiveness of the Aftersales & Carbon Support model in the countries.

The role will ensure aftersales & carbon support (such as Customer education, Warranty Awareness, Household priming & booking, Efficient product replacement, System training & utilization, Aftersales close looping, Post repair/swap surveys, Service tracking through accurate data entry in BURN Nexus system).

Duties and ResponsibilitiesWorkdays: Monday-SaturdayRest days: SundayShift Plan: The shifts will run from 7.00 am to 3.00 pm and 12.00 pm to 8.00 pm as assigned by the manager.

Duties and... More Detail

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