Housing Complaints Officer

Updated: May 11, 2024 03:30 AM GMT

Belmont Recruitment

Shefford

Belmont Recruitment are recruiting for a Housing Operations Officer to work with Central Bedfordshire Council. The Housing Maintenance team are responsible for delivering core business functions to a multi-million-pound, modern, People and Values led Housing Service, through the provision of high quality repairs services and technical support, ensuring customers’ outcomes are at the centre of what is delivered. The team play a key role in maintaining business performance, supporting the Housing Service in delivering a high quality investigative and remediation repairs service that reflect the Council’s corporate objective for excellence.

Responsibilities:
• To provide comprehensive business support to the Housing Maintenance team by leading on, managing, and responding (as key point of contact) to Housing Property related customer complaints.
• You will explore the circumstance of the complaints, prepare responses, and to support managers in responding the complaints and making... More Detail