German Banking Customer Service Specialist in Lisbon

Cross Border Talents

Montijo

Are you a German language wizard? We're on the hunt for an extraordinary individual to become our Customer Advisor Maestro!

About Us:

Our professional team is dedicated to delivering exceptional service to our client partners and their customers. Our success stems from our solid infrastructure, including investments in Innovation and Technology, a skilled workforce, and a robust Quality Assurance regime.

Role Overview:

This role involves responding to and recording customer inquiries via phone, ensuring accurate data entry, addressing client complaints, meeting service-level agreements for call resolution, troubleshooting issues, and offering recommendations for common problems.

Key Responsibilities:
• Service-oriented inbound
• Answering customer questions and executing orders in the first contact around the entire Service Retail
• Assist with phone banking ID and T-PIN & Postbank app setup.
• Card blocking/unblocking/exchange
• Recording of phishing cases
• Acceptance of... More Detail

Apply Now

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