Associate - Medical Information (JAPANESE SPEAKERS)

Updated: May 10, 2024 10:10 AM GMT

Lilly

Petaling Jaya, Selangor

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

1. Enquiries Management
• Answer calls and handle inquires/requests in a courteous, professional manner with predefined answers/resources ensuring high customer satisfaction.
• Identify interactions containing adverse events and/or product quality complaints and handle these in accordance with applicable processes and procedures.
• Record all interactions into the required database. Documentation has to be concise, thorough, and accurate in... More Detail