Customer Support Officer

Updated: May 10, 2024 10:08 AM GMT

Apping Technology Sdn. Bhd.

Kuala Selangor, Selangor

Job Responsibility
• Managing incoming urgent requests from Airlines to deliver a component and ensuring
• Material is properly delivered within the contractual lead-time by coordinating from the best location from any of our Inventory locations orders.
• Evaluating, challenging and selecting in autonomy, options available to satisfy Customer need in case of nil stock, including challenging the customer on his need
• Managing efficiently communication with customers (internal & external)
• Manage the backlog reports and share them with customers (or internal stakeholders) following the appropriate timeline for each customer
• Evaluate the root causes for any order having exceeded the service level lead time
• Manage the daily communication with customers by answering customer queries in a professional and timely manner
• Manage the internal meetings (backlog review, operation drumbeat)
• Ensure that any required parts for the aircraft are sourced and shipped according to contract... More Detail