Customer Outcomes Analyst

HSBC

Swansea

Job Description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Our Wealth and Personal Banking business supports millions of individuals, families, business owners, investors and entrepreneurs worldwide. We provide products and services that include current accounts, credit cards, personal loans and mortgages, as well as savings, investments, insurance and wealth management.

COaCH (Customer Outcomes and Coaching Hub) is responsible for conducting the oversight of mis-selling risk and customer outcomes, acting as the First Line of Defense in HSBC’s internal controls framework.

Operating across UK WPB activities (Wealth | Mortgage | Retail & Digital) supporting the COaCH Customer Outcomes Manager in driving... More Detail

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