Customer Service Adviser - German Speaking

Updated: May 10, 2024 08:08 AM GMT

Myinternalrecruiter.com

Shipley

Role Purpose:

To provide an excellent level of customer service to our German Sportsshoes customers on whichever platform they choose to contact us on (phone, webchat, emails, social media, etc.)

A successful International Customer Service Advisor will demonstrate the following skills and behaviour on a consistent basis:

Technical Competencies:
• Ability to converse, comprehend and communicate fluently in German.
• Management of the relevant Amazon and Website channels.
• Ability to produce minor translation work.
• Product knowledge
• Good levels of numeracy and literacy skills
• Excellent communication skills via email and on the phone
• Confident PC user with the ability to work with new systems
• An excellent understanding of the highest standards of customer care

Behavioural Competencies:
• To ensure the best Customer Care experience is given to all customers
• Be passionate about being the best you can be and want to achieve targets
• To ensure that queries are responded to... More Detail