Customer Resolution Team Leader

Mistral Recruitment

Leatherhead

Location: Leatherhead (Office based)

Salary: up to £33000 pa+ great benefits including modern offices, free onsite parking, pension, regular reviews, staff events etc

Office
Hours: Monday - Friday (9-5)

Job Overview

Working as part of the Customer Operations Team, you will be responsible for ensuring all customers and consumers are offered the best possible service and implement complain resolution strategies across the company. You will coach the wider Operations Teams on how to deal with complains effectively, embedding empathy whilst dealing with the matter in a timely and professional manner.

Key Responsabilities
• Investigating complaints appropriately, to deliver the right outcome
• Providing the best customer experience when handling customer and consumer complaints in writing, over the phone and on social media
• Supporting Root Cause Analysis and internal feedback loops with frontline support and specialist domains to mitigate future customer problems
• Coaching ... More Detail

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