Customer Service Team Leader

Updated: May 10, 2024 07:56 AM GMT

Tulip Recruitment

Hook

An exciting opportunity has arisen for a Customer Service Team Leader to join an established team on a full-time, permanent basis. The successful candidate will ideally have experience working within a call centre environment, a good understanding of CRM, reporting and experience leading a team.

The Customer Service Team Leader will be responsible for overseeing the team’s performance which will include planning, coordinating, coaching and developing plans to achieve the departments targets.

Please note the working hours are 08.45 - 17.30, working Monday - Saturday with alternative Fridays/Saturdays off.

Key tasks
• Determine, plan and direct work flow with the phone team daily
• Analyse work flow issues and implement workable solutions.
• Conduct staff 1-1 Meetings (support, informal, appraisals, RTW etc.) and reporting to Operations Manager
• Pulling daily reports on CRM
• Prepare rotas for phone & colleague support teams
• Authorising annual leave
• Report absences on the... More Detail