Sherbrooke_CSR_CA- EN

Global Excel Management Inc.

Sherbrooke, QC

Job Description

Bilingual Case Coordinator - Primary Assistance 21.45$/h

Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you!

As a Bilingual Case Coordinator, you’ll be providing assistance to people from all around the world during travel-related medical and non-medical emergencies, and making a difference in their lives.

What does your typical day look like?
• Act as a resource person for the patient, family members and medical facilities regarding policy benefits and coverage information;
• Open the initial claim and refer the person to the most suitable healthcare providers;
• Pre-approve medical tests and provide pertinent information to the customer on the products and services administered by the insurance company, and coordinate follow-up actions;
• Record the interactions and transactions in... More Detail

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