Shift Lead

Updated: May 10, 2024 05:03 AM GMT

Workwear Outfitters

Hamilton, ON

A Shift Lead is responsible for overseeing the operations and performance of the of the retail store during assigned shifts. The Shift Lead will motivate and guide the store team, ensure exceptional customer experiences, drive sales, and maintain the store visual merchandizing standards. This position requires a flexible schedule, including evenings and weekends.

How You Will Make a Difference
• Lead and inspire a team of retail associates, providing guidance, coaching and support on assigned shifts.
• Assign tasks and delegate responsibilities effectively, ensuring smooth store operations during shift.
• Demonstrate exceptional customer service skills and act as a role mode for the store team.
• Ensure all customers are greeted warmly and receive prompt assistance.
• Address customer inquiries, concerns, and complaints in a professional and courteous manner.
• Achieve sales targets by motivating the team to provide exceptional sales experiences.
• Train and coach associates on... More Detail