Guest Experience Supervisor - Chinese Speaking

Updated: May 10, 2024 02:27 AM GMT

Marriott International

Phuket, Mueang Phuket District, Phuket (+1 other)

Job Number 24081345
Job Category Rooms & Guest Services Operations
Location JW Marriott Phuket Resort & Spa, 231 Moo 3 Mai Khao, Phuket, Phuket, Thailand VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Respond to any questions from guests and follow up with guests to ensure their requests have been met to their satisfaction. Take and confirm reservations and cancellations. Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities. Respond to guest requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business center services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers. Contact appropriate individual or department as necessary to resolve guest... More Detail