Service Coordinator - Dammam

Updated: May 09, 2024 11:28 PM GMT

Rapid Access

Dammam

JOB PURPOSE:

Reporting to the Service Manager, the Service Coordinator will be responsible for supporting customers and ensuring productivity through the coordination and administration of systems, processes, resources and personnel.

This will involve regularly liaising with the Field Service Engineers to ensure timely attendance for breakdowns and servicing of machines on hire. The Service Coordinator will also act as a point of contact for customers by answering their queries and providing regular updates to them on the progress of repairs.

Key Responsibilities:
• Provide service administrative support to the (country) business.
• Co-ordinate engineers in the regular maintenance of machines on site and in response to machine breakdowns in the field.
• Ensure that breakdowns are attended to promptly by service staff, flag issues to Service Manager
• Ensure that servicing and technical bulletins are completed on time for all equipment.
• Ensure 3rd Party statutory fleet inspections... More Detail