Service Delivery Assistant

Updated: May 09, 2024 06:57 PM GMT

Web sQuad

Randburg

Vacancy available - Internet Service Provider

Service Delivery Agent

We pride ourselves on exemplary customer service. One of the many things that sets us apart is the service level that our clients have come to expect, appreciate, and love.

Please send your CV to hr@websquad.co.za should you feel like you meet the below requirements.

Role Purpose

Maximize revenue opportunities through establishing, developing and maintaining long-term relationships with strategic customers.

Role Responsibilities

• Understand customer's strategic, tactical and operational strategy and product/services requirements;

• Completing feasibility requests;

• Client and reseller liaison,managing their expectations and fostering the relationship with both;

• Order placing, tracking and delivering;

• Support Help Desk – Use and manage tickets;

• Answering incoming calls professionally and transferring them to the relevant person;

• Overseeing client onboarding and client management;

• Oversee that... More Detail