Customer Service Representative - Uganda

Updated: May 09, 2024 06:44 AM GMT

BURN MANUFACTURING

Kampala

About the role:

BURN is looking for an exceptional, efficient Customer Service Representative to fill the role. The successful candidate must have experience in customer-facing tasks such as customer care, direct sales and or client relation management.

Workdays: Monday-Saturday

Rest days: Sunday

Shift Plan: The shifts will run from 7.00 am to 3.00 pm and 12.00 pm to 8.00 pm as assigned by the manager.

Duties and Responsibilities:
• Manage outbound and inbound calls phone calls.
• For Outbound – Achieving the daily calls and verification target.
• In the Outbound Electric Queue, the focus lies on reaching out to locked customers, presenting payment options, and converting non-users into active users
• For Inbound – Achieving AHT Targets, SLA Target, Call Abandoned targets and CSAT Targets (Q.A Score)
• Ensure 100% follow-up for all dropped/Abandoned calls, tickets& any other Escalations within 24hrs
• For Digital Care – Observing SLAs for handling all customer Issues in all... More Detail