TEAM LEADER - SPANISH BILINGUAL

iFive Inc.

Quezon City, Metro Manila

Job Description

Highlights
• Competitive compensation and benefits packages
• Continuous professional development and learning opportunities
• Regular engagement activities and events

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TEAM LEADER - SPANISH BILINGUAL

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and be #DecidedlyDifferent!

ROLE OVERVIEW

We are looking for a Team Leader – Spanish Bilingual to be part of our team.
• He/She is Responsible for meeting overall Metrics for Voice
• He/She manages a maximum of 25 call center representatives, and provides coaching and development, in accordance to the metrics on their performance scorecard.

MAIN RESPONSIBILITIES
• Assisting with the development of policies, processes and reports relating to Voice Team Performance
• Performance management, including issuance of corrective action and due dismissal of underperforming staff in line with the... More Detail

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