Guest Services Assistant

Updated: May 09, 2024 06:00 AM GMT

Philippines AirAsia Inc.

Metro Manila

Job Description

Your Responsibilities

The Guest Services Assistant shall maintain the highest level of safety, security and service standards for ground operations.

Your Duties
• Documentation check: passport checking (International) and I.D. matching (Domestic), reservation checking from the system and issuing boarding pass.
• Tagging luggage and carry on inspection, referred to Teams & Conditions.
• Boarding guest to the aircraft.
• Deplaning guest form the aircraft.
• Providing assistance to guest if any special need: wheelchair, NTL, etc.
• Handle documents: GD, crew sign, collecting departure and arrival immigration card.
• Asking 7 mandatory security questions to all passenger that check-in their luggage.
• Comply with Airline Standard, Safety performance, the applicable law and procedure in all locations where operation are conducted.

Your Traits
• Pleasant, friendly, mature, humble, honest, meticulous; self-starter; able to perform under pressure in a challenging... More Detail