NWMNL - Front Office - Japanese - Speaking Guest Service Officer

Updated: May 09, 2024 05:59 AM GMT

Japanese - Speaking Guest Service Officer

Makati, Metro Manila

The Japanese-Speaking Guest Services Officer must be fluent in verbal and written Nihongo language. He/she will assist in answering the telephone, greeting and meeting guests in the lobby and be responsible for handling minor complaints, specifically handling and assisting Japanese guests.

He/she will ensure that the front of the house operations are at all times running efficiently and liaise with department heads any problems and occurrences. He/she will follow up and supervise special check-in and check-out procedures for VIP/Japanese guests, such as the arrangement of hotel airport limousine services, reconfirmation of airline tickets, coordination with the Concierge department to ensure VIP guests receive airport departure services and for the arrangement of the Airport Representatives to bid farewell to VIP guests during departure. He/she will handle Japanese translations and communications (i.e., emails; letters) in Japanese transcript when required.

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