Head of Group IT Service Operations

Updated: May 09, 2024 03:32 AM GMT

Vermelo RPO

Wingerworth, Chesterfield

As Head of Service Operations, you will lead a team responsible for managing IT Operations, Service Delivery, and Support. You will have a history of leadership and management, experience of strong decision making and service delivery/improvement, exceptional attention to detail and a high standard of written and verbal communication skills.

You will be able to work in a fast-paced environment, with a range of stakeholders, to deliver quality services to tight deadlines and contractual constraints. You will be able to prioritise, be comfortable with autonomy, and to have a 'can do' attitude at all times.

Your focus within the role will be leading, motivating, and coaching IT support and operational teams, defining and managing service levels, and identifying and implementing continuous service improvements.

You will maintain a culture that promotes agile delivery of services and enhancements with an “automation first” approach in a high velocity environment.

This is a hybrid... More Detail