Senior Manager of Customer Experience

Updated: May 09, 2024 12:22 AM GMT

Ontario Northland

North Bay, ON

POSITION: Senior Manager of Customer Experience

REPORTS TO: Director Passenger Operations and Customer Experience

DEPARTMENT: Passenger Services

LOCATION: North Bay

REFERENCE: 500-57-25

SALARY: $106,964 - $125,839

WHO WE ARE:

Ontario Northland Transportation Commission (ONTC) is an Agency of the Province of Ontario that provides efficient and vital transportation services. We employ over 900 skilled professionals and are over 120 years old and proud of our heritage and connection to the communities we serve. We are focused on moving forward with the goal of being a valued leader in transportation. We offer competitive salary, excellent benefits, a defined benefit pension plan, paid vacation, 3 paid personal leave days along with discounted transportation on our bus and passenger rail services.

ACCOUNTABILITY STATEMENT:

The Senior Manager, Customer Experience will enhance transportation services by introducing new processes and reshaping passenger-facing products with... More Detail