Retail Support Rep Shipment Resolution

Updated: May 09, 2024 12:15 AM GMT

Purolator Inc.

Brantford, ON

Opportunities delivered

Looking for an opportunity to learn and grow within Purolator? This is your opportunity to help us deliver on our customers’ promises.

Successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment. If you have questions, please feel free to ask during your interview

Description

The Support Representative, Shipment Resolution, resolves problem and return shipments within the assigned terminal in collaboration with internal and external stakeholders.

Responsibilities

Contact customers or colleagues to obtain and enter package information or resolve delivery issues

Scan, sort, and reorganize undelivered freight and process freight damages

Prepare packages for redelivery (tracking data, labels, repackaging, etc.)

Inspect damaged packages

Use computer applications (i.e., Salesforce) to track completed customer shipments and review and close case logs

Audit arrivals and communicate any delays to the Unit... More Detail