Client Service Analyst

myGwork

Ciudad Evita, Buenos Aires Province

This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community.

In this role, you will serve as the primary point of contact for each client assigned to your portfolio. The assigned client portfolio may be comprised complex FX and OTC products both within the US and across our global footprint.

Responsibilities
• Develop a relationship with your clients; be proactive in identifying problems and themes; create a repertoire/cadence with follow-ups and issue escalations; recommend/implement service enhancements where appropriate.
• Start interacting with other teams to collaborate and problem-solve; be empowered to initiate change to further drive superior service improvements and product offering
• Become familiar with our industry with a thirst for learning new products
• Concentrate on developing a risk appetite to prevent and protect the firm and our clients
• Adhere to the department policies and procedures for client requests
• Keep... More Detail

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