Manager of Customer Success

Updated: May 08, 2024 02:34 PM GMT

OnceHub

Puerto Colombia, Atlantico

We have always been a remote company spread across seven countries and five continents. You'll work remotely from your home in Colombia and report directly to the Chief Customer Officer.

In this role you will lead a team of customer success managers that will work with our accounts to ensure they realize the full value of our products.
Your team will be responsible for onboarding and activation, expansions and renewals. Your work will involve automations to reach out to customers at scale plus account management of our enterprise accounts.

To succeed in this role, you will have to be deeply involved in ensuring that your team functions seamlessly with a strong focus on operational excellence and customer satisfaction.

In this role, you will:
• Be incharge of delivering a seamless customer experience across all stages and touch points in the customer journey
• Drive global initiatives to improve customer activation, onboarding, expansion and retention
• Ensure that the customer... More Detail