Field Support Engineer X2

iOCO

Secunda

iOCO Infrastructure Services Invites You to Explore Possibilities.

We are seeking X2 Field Support Engineers to join our team. As Field Support Engineers they will be responsible for troubleshooting hardware and software issues, installing and configuring systems and applications, performing upgrades and maintenance tasks, and training end-users on how to use technology effectively.

What You'll Do
• Call Updating
• To ensure that all calls are updated daily with meaningful comments and that correct call update templates are used and completed fully on all calls
• Asset input
• To ensure that all assets are correctly entered into the system.
• User Satisfaction
• To ensure that the user is satisfied with the service provision
• Meet SLA Requirements
• To repair identified problems to meet average contractual SLA requirements
• All calls which can be resolved remotely is redirected back to the remote support team.
• Productive Call Rate
• To ensure that the agreed upon number of calls... More Detail

Apply Now

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