Chief Concierge

Updated: May 08, 2024 01:59 AM GMT

Marriott Hotels

Bangkok

Job Number 24080046

Job Category Rooms & Guest Services Operations

Location Bangkok Marriott Hotel The Surawongse, 262 Surawong Road, Si Phraya, Bangkok, Bangkok, Thailand VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Position Summary

Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Ensure that any outstanding requests from the previous day... More Detail