Customer Executive (Night Only)

Updated: May 08, 2024 12:43 AM GMT

WAHDAH

Malacca

Responsibilities
• Attend inbound/outbound calls from existing and potential partners and customers.
• Attend inquiries from customers and partners via live chat and email with timely closure on each inquiry.
• Close sales/bookings with customers and assign vehicles to selected partners via live chat, email or phone in a timely manner.
• Attend all cases or disputes raise by customers and partners such as excess claim due to damages etc. and create relevant invoices for submission to affected party.
• Complete incoming bookings and review all required documents submitted by customers.
• Ensure the check out and check in process run smoothly and problem free by providing constant reminder to customers and partners.
• Identify and resolve claim and refund for disputed cases for partners and customers.
• Use the most appropriate way to communicate with different behavior types on the telephone.
• Apply elements of building positive rapport with different types of customers over the... More Detail