Bilingual customer service representative (FR/EN) - rabat

Updated: May 08, 2024 12:34 AM GMT

Cnexia

Rabat

Description de l'offre d'emploi

As a Customer Service Representative and will be responsible for:

• Collecting amounts from current and final accounts as well as various outstanding invoices from company customers;

• Collecting outstanding accounts (regular, final);

• Analysing customer files and negotiate payment arrangements;

• Making the necessary calls, explaining to customers the impact of not paying bills on time;

• Taking calls from customers; refer quickly to their files to view data, and respond appropriately;

• In accordance with procedures, decide/justify service; interruptions or service restorals in order to minimize company losses;

• Performing analyses and take action in accordance with procedures regarding the various collection reports in order to minimize revenue losses;

• Recovering fiber op accounts and provide support to agencies;

• Performing all other related tasks.

Compétences et expérience requises

• Diploma of collegial studies in administration... More Detail