Manager V, Process Support Engineer

Applied Materials

Yokkaichi, Mie

Key Responsibilities
• Engages with customers to understand customer roadmap, interpret the technology needs and identify opportunities for Applied engagement.
• Drives the adoption of new technology at the customer site. Manages a team that works closely with customers to demonstrate and introduce new technologies at customer sites, through Demos, on site evaluations, Joint Development Programs and new tool qualifications.
• Serves as liaison between the customer and the Business Unit for assigned projects, ensuring clear understanding of customer issues and delivery of applicable solutions.
• Manage PSEs providing highly visible customer support through the performance of on-site installation, as well as any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
• Oversees team that checks and approves operational quality of system equipment. Team instructs customers in the operation and maintenance of the system.
• Responsible for training and... More Detail

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