Fluent German and English speaking - customer services representative - work...

Updated: May 07, 2024 10:44 PM GMT

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St Neots, Saint Neots

Job description

Work for a unique company with lovely, kind and generous people. Our Customer Care Administrators provide excellent customer service to the network by building relationships, resolving queries on a wide variety of complex topics and processing orders and changes. Customer Care is the first contact point for our network and the role is to truly represent the values and principles of us as a whole.

Key Responsibilities:
• Answer customer queries and process incoming customer requests via phone and email management software.
• Process customer orders via various Non Voice channels (Quick Order, Web Order, Fax) using in-house system software.
• Make outgoing phone calls to customers where appropriate in order to achieve a satisfactory resolution.
• Proactively develop relationships where possible, building opportunities with both new and existing customers and ensuring high levels of customer retention at all times.
• Ensure a proactive, flexible and positive approach at... More Detail