Remote Services Administrator

Updated: May 07, 2024 10:34 PM GMT

Work from home Job in London, England

RemoteWorker UK

Anywhere

First Line Service Desk Specialist Location: Hybrid, London My client, a global Fintech organisation is looking for a skilled Support Analyst to join their team. You will ensure all Incidents and Service requests logged and resolved contain good quality information within them to allow effective management and reporting manage incidents. You will be required to manage service requests and changes in accordance with agreed policy and procedures to agreed customer service levels. You will need to perform the Level 1 Incident actions to all Incidents before assigning to the appropriate resolver. that all customers receive an industry leading customer experience with each contact and any issues or complaints are escalated appropriately. the sources for new Incidents and Service Requests Knowledge of the Microsoft platform (SQL server)
• Knowledge of Citrix, VMware, Remote Access Software or TestTrack
• Excellent verbal and written communication skills in English
• Helpdesk Support... More Detail