Senior Regional Community Operations Manager, Iberia

Uber

Madrid

About the Role

Community Operations is the organization that leads in designing and improving the customer experience of all our customers (riders, drivers and fleet partners). The scope of this role covers the Iberia region, which includes Spain and Portugal.

This role will be responsible for operationalizing excellent customer support and scaled customer operations. This includes ensuring that our front-line agents have the right content to engage, retain, and acquire customers as well as motivating our support teams to be advocates of the magical Uber experience. There is a large focus on continuous process improvement, on both the support and product side, while advocating passionately to fix broken experiences on behalf of the customer communities we serve. There is a strong focus on solving problems through data analytics, process implementation, performance management, and project management.

This role will work closely with local and regional Business/Ops Teams (Driver... More Detail

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