Service Desk Analyst

Updated: May 07, 2024 07:54 PM GMT

PrecisionERP Incorporated

Regina, SK

PrecisionERP Inc is seeking Service Desk Analyst with 2+ years of experience for our SK client.

Details:

Role: Service Desk Analyst

Duration: 13th of May 2024- 16th of May 2025

Required Experience:
• Knowledge is generally acquired by having completed or working towards a certificate or diploma in a computer field and 2 to 3 years of customer support experience, or an equivalent combination or education and experience

Required Skills:
• Bilingual
• General knowledge of computer systems, analysis techniques, and ITIL processes
• Comfortable with a variety of basic software solutions
• Good communication, time management
• Demonstrated ability and willingness to learn new tools
• Dependable and reliable
• Familiarity with updating and using a knowledge base

Description of duties:
• The IT Service Desk is looking for a Technical Analyst to directly resolve customer issues by following best practices. This role is accountable to update troubleshooting documentation as part of our... More Detail