Telephone Operator
Updated: May 07, 2024 06:33 PM GMT
Marriott International
AjmanPOSITION SUMMARY Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to... More Detail
Similar Jobs
Companies Hiring in Ajman
Ajman University
Talentmate
Bloom Education
Client of Rankskills
Palo Alto Networks
NAFFCO FZCO
City University Ajman
GreatAuPair
Das Holding
TeacherOn.com
Ajman University
Accor Hotels
UAEHelps.com
TeacherOn.com
Marriott International
Free Zones Authority
Canonical
NAFFCO
Confidential Company
City University Ajman (CU)
New Jobs Posted in Ajman
Latest Jobs in Ajman
-
Sales Executives
Lavish Perfumes Trading -
Middleware SME
Dautom -
Driver
Amwaj Intl -
Front Office Manager
Accor -
RPA Consultant
Dautom -
Recreation Manager
Accor -
Commis 1
Marriott International -
Telephone Operator
Marriott International -
Duty Manager
Accor -
Recreation Manager
Accor